“Friendly communications, prompt action, and very lenient with my mistakes. I missed payments a couple of times when traveling caused my credit card to cancel (and thereby caused my auto-pay to break), and they just sent me an email in each case with a friendly reminder. There were no ramifications. Also, when I had to move out via hiring movers and not being there to oversee it myself, they really bent over backwards working out a solution for me to get the key to the unit, welcome the drivers, and run the final check for me. Wish all storage facilities were this awesome..”

“Good security, nice location, good staff..”

“Impeccably clean facility with convenient freeway access. Managers are kind and responsive. Rates creep up, but that's normal and does make you think if you need all that stuff. Finally downsized, cleaned out, and terminated the contract after 20 years..”

“Very clean facility. Fair market prices. Excellent customer service! Tricia went well above and beyond her call when I got my first unit here. Very thankful....”

“We were so happy we used Bay Area Self Storage! Staff is friendly and helpful, units are secure and clean. We stored Christmas decorations and family....”